You must be at least 21 years of age to register and use shell96 services. Underage gambling is strictly prohibited and accounts will be suspended.
Each individual may hold only one shell96 account. Duplicate accounts are subject to immediate suspension and forfeiture of funds held therein.
All promotional bonuses and free bets are subject to wagering requirements. Bonuses cannot be withdrawn until applicable playthrough conditions are met.
Collusion, arbitrage abuse, use of bots or automated software, and exploitation of system errors are prohibited and may result in account termination.
Withdrawals are processed to verified accounts only. KYC documentation must be submitted and approved before any withdrawal is released.
shell96 reserves the right to close or restrict any account at any time, with or without notice, where there is reasonable suspicion of a terms violation.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
2.1 These Terms & Conditions, together with our Privacy Policy and any product-specific rules published on the Platform, constitute the entire agreement between you and shell96 governing your use of the Platform.
2.2 By clicking "Register", completing account registration, making a deposit, or placing a wager, you confirm that you have read, understood, and unconditionally accept these Terms & Conditions.
2.3 Shell96 reserves the right to amend these Terms & Conditions at any time. Amendments take effect upon publication on the Platform. Continued use of the Platform following publication of an amendment constitutes acceptance of the revised terms.
2.4 These Terms & Conditions are published in English. In the event of any translation or linguistic discrepancy, the English language version shall prevail.
3.1 You must be at least 21 years of age to register a shell96 account or to place any wager on the Platform. This minimum age requirement is a condition of shell96's licensing obligations and is strictly enforced.
3.2 By registering, you represent and warrant that:
3.3 Shell96 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension pending verification.
3.4 Each person may hold only one shell96 account. Registration of multiple accounts by the same individual is prohibited and constitutes a material breach of these terms.
4.1 You are solely responsible for maintaining the confidentiality of your username and password. Shell96 will never ask you for your password. If you disclose your credentials to any third party, you do so at your own risk.
4.2 You must notify shell96 support immediately upon becoming aware of any unauthorised access to your Account.
4.3 Shell96 shall not be liable for any loss suffered as a result of unauthorised account access where such access results from your failure to maintain credential security.
4.4 You are responsible for ensuring that your contact details, payment method information, and KYC documentation held on your Account remain current and accurate. Withdrawals cannot be processed to payment methods not matching your verified identity.
4.5 You must not allow any other person to use your Account. Account sharing is prohibited and may result in suspension and forfeiture of balances.
5.1 All deposits and transactions on the Platform are conducted in Malaysian Ringgit (MYR). Shell96 accepts deposits via Touch 'n Go eWallet, Boost, Maybank online banking, CIMB, Public Bank, and bank transfer, subject to availability at the time of deposit.
5.2 Shell96 does not charge fees on standard deposits. However, your payment provider may impose its own transaction charges, for which shell96 accepts no liability.
5.3 Deposits must be made from a payment method registered in your own name. Deposits from third-party payment accounts are not permitted. Shell96 may reverse deposits found to originate from unverified or third-party sources and may suspend the relevant Account pending investigation.
5.4 Deposited funds credited to your Account are available for wagering immediately upon confirmation of receipt. Shell96 does not pay interest on Account balances.
5.5 Shell96 reserves the right to carry out additional payment verification checks on any deposit or withdrawal transaction where there is reasonable cause to do so.
6.1 Withdrawal requests may only be submitted to verified payment methods that match the identity on your KYC-verified Account. Shell96 does not process withdrawals to third-party accounts under any circumstances.
6.2 Before your first withdrawal is released, you must complete the KYC verification process to the satisfaction of shell96's compliance team. This includes submission of a government-issued photo identification document (MyKad for Malaysian residents) and, where required, proof of address.
6.3 Shell96 aims to process withdrawal requests within the timeframes published in the FAQ section of the Platform. Processing times may be extended where additional verification is required under our compliance obligations.
6.4 Funds derived from Bonus credits are subject to wagering requirements. Bonus-derived winnings that have not satisfied applicable playthrough conditions may not be withdrawn until those conditions are met.
6.5 Shell96 reserves the right to withhold a withdrawal pending investigation where there is reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms & Conditions. Shell96 will inform you of any such hold in writing within a reasonable timeframe.
7.1 All bonuses, free bets, cashback offers, and promotional credits issued by shell96 are subject to specific terms and wagering requirements published at the time of the promotion. General terms stated here apply in addition to any promotion-specific terms.
7.2 Bonus funds and real-money funds are held separately within your Account balance display. Wagering requirements must be satisfied using eligible games as specified in the promotion terms before bonus-derived winnings can be converted to withdrawable funds.
7.3 Shell96 reserves the right to withdraw, cancel, or modify any promotion at any time where there is evidence of abuse, exploitation of system errors, or other activity inconsistent with genuine consumer participation in the promotion.
7.4 Players found to have created multiple accounts for the purpose of claiming bonuses more than once will have all associated accounts suspended and all bonus funds and any derived winnings forfeited.
8.1 Wagers placed on the shell96 Sportsbook are subject to the specific sports betting rules published in the Sportsbook section of the Platform. In the event of conflict between these Terms & Conditions and product-specific rules, the product-specific rules shall prevail for that product.
8.2 Shell96 reserves the right to void any wager where an event is cancelled, postponed, or rendered incomplete in a manner that materially affects the outcome, in accordance with the applicable sports betting rules.
8.3 Live casino games are governed by the rules of the individual game variant as administered by the third-party studio operator. Shell96 does not host or operate live dealer studios directly.
8.4 In the event of a technical fault, disconnection, or any malfunction during a live casino game or sports wager, the Platform's transaction logs shall constitute the definitive record of the game state and any wagers placed at the time of the fault.
8.5 Shell96 accepts no liability for any losses arising from your failure to maintain a stable internet connection during a live game or in-play betting session.
The following activities are strictly prohibited on the shell96 Platform. Breach of any of these provisions constitutes a material breach of these Terms & Conditions and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:
10.1 All content on the shell96 Platform — including but not limited to text, graphics, logos, game interfaces, software code, and database content — is the property of shell96 or its licensed content suppliers and is protected by applicable intellectual property laws.
10.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes in accordance with these Terms & Conditions. No other rights are granted.
10.3 You must not copy, reproduce, republish, transmit, or distribute any content from the Platform without the prior written consent of shell96.
11.1 The shell96 Platform is provided on an "as is" and "as available" basis. Shell96 makes no warranties, express or implied, regarding the uninterrupted availability of the Platform or the fitness of the Platform for any particular purpose.
11.2 To the fullest extent permitted by applicable law, shell96 shall not be liable to you for any indirect, consequential, special, or punitive loss or damage arising out of your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of anticipated savings.
11.3 Shell96's total liability to you in respect of any claim arising from your use of the Platform shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.
11.4 Nothing in these Terms & Conditions limits or excludes shell96's liability for fraud, or for any matter where liability cannot be limited or excluded by law.
12.1 Shell96 is committed to promoting responsible gambling. We provide deposit limits, loss limits, session time reminders, and self-exclusion tools to all registered players. These tools are accessible from your Account settings at any time.
12.2 You acknowledge that gambling carries financial risk and that you are solely responsible for all wagering decisions made through your Account. Shell96 does not provide financial advice, and no representation made on the Platform should be construed as a guarantee of winnings.
12.3 If you believe your gambling is causing harm to you or others, we urge you to activate self-exclusion through your Account settings or contact our support team. Please also visit our Responsible Gaming page for further guidance.
13.1 Shell96 may suspend or terminate your Account, with or without prior notice, in any of the following circumstances:
13.2 Upon account termination for cause, shell96 may withhold withdrawable balances pending investigation and resolution of the matter giving rise to termination. Where no cause is found, verifiable real-money balances will be returned to the Player's verified payment method.
13.3 You may close your Account at any time by contacting shell96 support. Account closure requests will be processed after outstanding wagers are settled and any applicable verification requirements are satisfied.
14.1 Shell96 reserves the right to amend, supplement, or replace these Terms & Conditions at any time and for any reason, including to reflect changes in applicable law, licensing requirements, or Platform functionality.
14.2 Material amendments will be communicated to registered Players via the email address on file or by means of a prominent notice on the Platform. Non-material amendments take effect upon publication without prior notification.
14.3 If you do not accept an amendment to these Terms & Conditions, you must cease using the Platform and close your Account. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised terms.
15.1 These Terms & Conditions shall be governed by and construed in accordance with the laws under which shell96 holds its operating licence. In the event of any conflict between those laws and any local laws applicable to a specific Player, shell96's licensing jurisdiction law shall prevail to the maximum extent permitted.
15.2 In the event of a dispute between you and shell96 arising from these Terms & Conditions or your use of the Platform, you should contact shell96 support in the first instance. Shell96 will use reasonable endeavours to resolve disputes within 14 days of receipt of a written complaint.
15.3 Where a dispute cannot be resolved through direct negotiation, it may be referred to the dispute resolution mechanism made available by shell96's licensing authority, details of which are available upon request from shell96 support.
16.1 For queries relating to these Terms & Conditions, account matters, or any other support requirement, please contact shell96 via the live chat function on the Platform, or by email at: [email protected] (plain text — not a clickable link). Support is available 24 hours a day, 7 days a week.
16.2 For responsible gaming queries, cooling-off requests, or self-exclusion activation, please contact support directly or visit the Responsible Gaming page.
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